FAQs

Frequently Asked Questions

  • Yes! Custom work is handled on a case-by-case basis, as it is highly dependent on the complexity of the design and the specific wood species I have available in the studio at the time.

    If you have a project in mind, please reach out via my Contact Page or email me directly at duirmoon@gmail.com.

    Please include the approximate size, preferred themes (such as specific wildlife, mountains, geometric etc.), and a particular color pallatte you are hoping it to be made in!

  • Because every piece is handcrafted from natural wood, timelines vary depending on the complexity of the design, current workshop volume, and whether unique wood species need to be sourced.

    For ready-to-ship pieces, items are packaged and sent out within 2–3 business days. For custom commissions, a specific turnaround timeline will be provided during the once the design is agreed upon, so you know exactly when to expect your piece.

  • All artwork is securely packaged and shipped from Lethbridge, Alberta, Canda.

    I ship across Canada and the United States.

    *For international collectors outside of North America, please contact me directly for a custom shipping quote.

    Tracking information will be emailed to you the moment your piece is on its way.

  • Please don't worry—all artwork shipments are fully insured. If your piece arrives damaged, please take clear photos of the external packaging and the artwork, and contact me within 48 hours of delivery so we can begin the claim process.

    Depending on the piece, we will arrange for a replacement to be crafted or a refund to be issued.

    Please note that in accordance with studio policy, refunds or replacements are processed once the damaged item has been safely returned to the shop.

    For full details on transit claims and return shipping, please see our Shipping and Returns page

  • Yes. a non-refundable deposit of at least 33% (one-third) of the total project cost is required before work begins on your artwork.

    For highly complex designs, specialized wood requests, or deeply personalized commissions, the required deposit may increase up to 50%. The remaining balance is due upon completion, right before your piece is securely packaged and shipped.

    Information regarding the custom work policies can be found on the Terms & Conditions page

  • Because each piece is crafted from natural materials, it’s important to follow these simple care guidelines:

    • Dusting: Dust the piece occasionally with a clean, dry microfiber cloth or a soft-bristled brush.

    • Avoid Moisture & Cleaners: Never use water, liquid cleaners, or harsh chemical sprays (like standard furniture polish). Moisture can seep into the wood and cause swelling or damage to the oil finish.

    • Sunlight Exposure: Keep the artwork out of direct, intense sunlight. Prolonged exposure to harsh UV rays can cause the natural colors of the wood to fade or shift over time.

    • Climate Control: Display your art in a stable indoor environment. Avoid hanging it in spaces prone to humidity or temperature swings, such as directly next to a shower or directly above a high-heat vent.

  • Absolutely! Because every piece is handcrafted using natural wood, every artwork will have its own unique grain patterns, tones, and character.

    If you are purchasing a ready-to-ship piece and want to choose the exact one coming to your home, please feel free to reach out via the contact page. I would be happy to send you photos of the specific pieces currently available so you can select your favourite.